FAQ

You will need to add a very small (approximately five lines) segment of JavaScript to the pages you wish to view results for. Every time a visitor clicks on something on these pages, the data is sent to the Clickdensity® servers, and is used to create the reports.

Clickdensity® works using an x/y coordinate grid, overlaid onto the webpage (yet invisible to the site visitor). The system then records the grid coordinates of every click on the page, and uses these to create the heat maps and other reports. Clickdensity® does not currently support sites that use frames.

Opening a Clickdensity® account entitles you to a fixed quantity of click storage, dependent on the package chosen. The amount of clicks provided in your package is your click limit. Each time a visitor makes a click on your site/s, this number will diminish by one. This can be customised; for example, you can set individual pages/sites to stop recording clicks once they reach a certain number. This means that clicks on other nominated sites will continue to be recorded.

This is largely dependent on two factors: the amount of page views your site/s receives on a daily basis and how long you require Clickdensity® to record data for. Then it is a matter of simple maths: (Daily page views x 1.2) x number of days = your clicks package The number of page views your site receives can be found using any standard web statistics software. Multiplying this number by 1.2 (i.e. adding 20%) will give you an estimate of the amount of clicks you can expect your site to receive in one day. By multiplying this figure by the number of days you would like to record data for, you obtain an idea of what clicks package you will require. For example: (1,000,000 x 1.2) x 10 = 12,000,000 A large site receiving a million clicks a day, wishing to record data for ten days, will need to store twelve million clicks.

No. The system is entirely invisible to site visitors – they can't see Clickdensity®, but Clickdensity® can see them.

No. There will be a tiny increase in the page loading times as the JavaScript is downloaded, but the increase is so small that it is usually not even measurable.

The five lines of JavaScript will cause a slight increase, but this will only be a fraction of a kb. All other data is sent to and received by Clickdensity® servers.

Clickdensity® supports web pages that are up to 32,768 x 32,768 pixels. Clicks will not be recorded outside these broad parameters. However, it is important to consider that the average user's monitor only displays 1,024 x 768 pixels, so a web page that is 32,768 x 32,768 pixels is extremely large.

The Clickdensity® installation guide will take you through this process. Firstly, you will need to create a Clickdensity® account. As part of the installation process, we will dynamically create the JavaScript, which you will need to 'copy and paste' into the required pages. This needs to go before the closing angle bracket.

Other than a PC or Mac, you will not require any specific hardware to use Clickdensity®

To view Clickdensity reports, you'll just need a web browser - Clickdensity currently supports Internet Explorer 6+, and Firefox 1.5+ (other browsers may be compatible, but are currently untested).

No browser plug-ins or additional software are required.

You can pay for Clickdensity® online by credit or debit card. We can also set up an invoicing system upon request. Email info@clickdensity.com for further information.

Yes. However, you will need to make a very small, simple change to the JavaScript that you add to your pages. For example, you would need to change:

  http://j.clickdensity.com/cr.js

to:

  https://j.clickdensity.com/cr.js

Clickdensity® will continue to work with your website if you do not make this change, but some visitors will receive an 'error' message warning of unsecure items on the page.

This problem is caused by the way that browsers manage Flash objects. By default, all Flash objects are placed on top of every other object on a page. As a result, Flash is placed over all image maps in Clickdensity reports.

To resolve this, you will need to add the element '<param name="wmode" value="transparent">' within your OBJECT element or add the attribute 'wmode="transparent"' to your EMBED element, depending on how your Flash is implemented.

A more in-depth explanation of this problem and how to fix it can be found at: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15523

It is possible to set up Clickdensity to record clicks on selected pages only. Normally, you would insert the Clickdensity code snippet into the website template, and Clickdensity would automatically record all pages generated from that template. By placing the JS snippet into the code for individual pages instead, this will allow Clickdensity to only track data from those pages.

Top FAQs...

The Clickdensity Javascript that you paste into your pages needs to appear immediately before the end body tag (</body>) i.e. near the bottom of every page. Check that the javascript hasn’t been placed in the header, or elsewhere.

The reason is that Clickdensity uses a window.onload event handler to initialise the click recording. We are careful to respect any other javascript code on the page that might also use this event handler, but other code may not be so careful, and may overwrite the Clickdensity handler. Therefore, it’s important that the Clickdensity code is processed last on the page, so that it can’t be overwritten.

If this is set up correctly and you still don’t record any clicks, check that the site details (URL/home page) are spelled correctly in the Clickdensity administration screen – Clickdensity will only record clicks from domain names that exactly match those configured.

In particular, the 'home page' needs to be set to the exact path that normally appears (in a browser address bar) when you visit your home page in a web browser. For example, even though a file named 'index.php' creates the home page at http://www.boxuk.com/ the 'home page' setting in Clickdensity needs to be set as just '/', because this is the path that the web browser uses when looking at the home page.

Clickdensity does work with sites that use Flash, but how well it works depends on the site in question. A website developed as a single Flash object with large areas of moving content will not work well. One where each piece of content is on a different web page - with embedded Flash within each page - will work better.

Certain features of Clickdensity - the 'follow targets' feature and the hover maps - will not work at all with Flash content. However, even without these features, we have customers who find the insight provided by Clickdensity reports of their Flash based websites to be extremely useful.

It’s quick and easy to sign-up for a free trial, so the best way to check is to register for the trial and test it with the website in question. You'll then be able to see just how effective it is.

Unfortunately, Clickdensity is not currently compatible with internal sites. To generate the reports, the Clickdensity server needs to be able to access your web site.

We are considering developing a Clickdensity server that you could run on your internal network. However, this is not scheduled for release any time soon, as we are currently concentrating our efforts on the development of the online service.

There are a number of easily-resolved reasons.

Another reason may be that websites are rendered differently by different browsers. In a particular browser, the position of certain links on the x/y grid will be altered. To eliminate this problem, in the 'Reporting' section, you can select the option of only displaying clicks from users with the same browser as that which you are using to view the reports.

Similarly, certain users may vary the size of the page text. This can also affect the correlation of the grid coordinates with the webpage. To prevent this, select the 'Only my text size' box, which will enable you to view results only from users with the same text size that you are using to view the reports.

Select Clients

TUI
uSwitch
Vodafone